At Chocotainer, your satisfaction is our priority. As our chocolates are perishable, we are unable to accept returns once a product has been opened, consumed, or tampered with.
We only accept returns or replacements for items that are defective, damaged during delivery, or incorrectly shipped. If this happens, please contact us within 3 days of receiving your order with:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Once verified, we’ll arrange a replacement or refund to your original payment method within 7–14 working days. Shipping fees are non-refundable unless the error was on our part.
For return assistance, contact us at logistic@chocotainer.com.