Help Center

We currently deliver within Malaysia only. International shipping will be available soon — stay tuned!

Orders are processed within 1–3 working days after payment. Delivery typically takes:

• 2–4 working days within Peninsular Malaysia
• 5–7 working days for Sabah & Sarawak

Please note that processing times may be slightly longer during peak or promotional periods.

Yes! Enjoy free shipping on orders above RM80 for Peninsular Malaysia and above RM180 for Sabah, Sarawak and Labuan.

We ship via J&T Express or EasyParcel’s recommended partners, ensuring safe and reliable delivery.

Absolutely. Once your order ships, we’ll send a tracking number via email so you can monitor your delivery status.

We accept FPX (online banking), credit cards, and debit cards for your convenience.

Yes, all transactions are processed through a secure payment gateway to protect your information.

We currently do not offer COD.

Yes, all listed prices are inclusive of applicable taxes.

Yes, you may modify or cancel your order before shipping is processed. Once your parcel has been dispatched, changes can no longer be made.

If your order arrives damaged, melted, or incorrect, please contact us within 3 days with photos and your order number. We’ll arrange a replacement or refund as stated in our Return Policy.

Approved refunds will be processed within 7–14 working days to your original payment method.

We only offer exchanges for defective or incorrectly shipped items.

For any order or return inquiries, please email us at 📧 info@chocotainer.com or visit our Contact Us page.