Terms of service

OVERVIEW

Welcome to Chocotainer Sdn. Bhd. (“Chocotainer”, “we”, “us”, “our”).
Chocotainer Sdn. Bhd. operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our Services are powered by Shopify, which enables us to securely provide our products and services to you.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our website or Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country of residence and have given consent for any of your minor dependents to use the Services on your behalf.

You may be asked to provide certain personal information (e.g., your email address, billing, payment, and shipping details). You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Unauthorized account sharing, transfer, or resale is strictly prohibited.

SECTION 2 – OUR PRODUCTS

We take great care to ensure that product images and descriptions on our website are accurate. However, due to differences in display settings or lighting, actual product colours or appearances may vary.

Chocotainer does not warrant that any product will meet your exact expectations. Product details, pricing, and availability may change without prior notice at our discretion.

We reserve the right to discontinue or limit the sale of any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.
Chocotainer Sdn. Bhd. reserves the right to accept or decline your order for any reason. Orders are confirmed only once payment has been processed and accepted.

Please review your order carefully before submission, as cancellation requests may not be possible once processing has begun.

Our refund and return procedures follow our Refund & Return Policy.
All purchases must be for personal consumption only and not for resale.

SECTION 4 – PRICES AND BILLING

All prices displayed are in Malaysian Ringgit (MYR) unless stated otherwise. Prices, discounts, and promotions may change at any time without notice.

Posted prices do not include taxes, shipping, handling, or import fees unless stated.

You agree to provide current, complete, and accurate purchase and payment information for all orders placed through our store. You are responsible for promptly updating your account and payment details to ensure successful transactions.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only. We are not liable for delays caused by shipping carriers, weather, customs clearance, or other factors beyond our control.

Once an order is handed over to the courier, risk and title pass to you. Please refer to our Refund & Return Policy for information on damaged or incorrect items.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, designs, content, images, videos, and other materials on this website are owned by Chocotainer Sdn. Bhd. and are protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any part of our content without prior written permission. Unauthorized use may result in legal action.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services, which are offered “as is” and “as available.”
We do not monitor, control, or assume liability for the use of such tools. Your use of third-party tools is at your own discretion and subject to their own terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may include links to third-party sites or services.
We are not responsible for the accuracy, content, or availability of those external sites. Accessing third-party links is at your own risk, and their terms and privacy policies apply.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

This website is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.
However, all sales, purchases, and transactions are made directly with Chocotainer Sdn. Bhd., not Shopify.

By using our Services, you acknowledge that Shopify is not responsible for any product-related issues, losses, or damages arising from transactions made on our website.

SECTION 10 – PRIVACY POLICY

All personal information collected through our website is governed by our Privacy Policy.
Because our site is hosted on Shopify, some information may also be subject to Shopify’s Privacy Policy, which can be viewed at www.shopify.com/legal/privacy.

By using our Services, you agree to the processing of your information as outlined in these policies.

SECTION 11 – FEEDBACK

If you submit reviews, comments, ideas, or feedback (“Feedback”) to us, you grant Chocotainer a worldwide, perpetual, royalty-free license to use, modify, and share that Feedback for any purpose.

We may remove or edit Feedback that violates these Terms, but we are not obligated to do so. You agree not to post unlawful, defamatory, or offensive content.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors or omissions in product descriptions, pricing, or promotions.
We reserve the right to correct these errors or cancel affected orders at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use our Services for lawful purposes only. You agree not to:

  • Engage in fraudulent or illegal activities;

  • Upload harmful code or viruses;

  • Misrepresent your identity;

  • Violate intellectual property rights;

  • Use our content for commercial resale; or

  • Interfere with the functionality of the site.

Violation of these rules may result in account suspension or legal action.

SECTION 14 – TERMINATION

We may suspend or terminate your account and access to the Services at any time without prior notice if you breach these Terms.
Any obligations or liabilities incurred before termination will survive the termination of this agreement.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated, all products and Services are provided “as is” and “as available.”
We do not guarantee that the website will be error-free, uninterrupted, or compatible with all devices.
To the fullest extent permitted by law, Chocotainer disclaims all warranties, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent allowed by law, Chocotainer Sdn. Bhd. and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products, including but not limited to lost profits, data loss, or service interruption.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Chocotainer Sdn. Bhd., its affiliates, employees, and partners from any claims, damages, or expenses resulting from your breach of these Terms or misuse of our Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right or provision under these Terms shall not constitute a waiver.
These Terms, along with our Privacy Policy and Refund Policy, represent the entire agreement between you and Chocotainer regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent.
We may assign our rights and obligations without notice to you.

SECTION 21 – GOVERNING LAW

These Terms and any related disputes shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.

SECTION 22 – HEADINGS

Headings are for convenience only and shall not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or revise these Terms at any time.
The latest version will always be posted on this page.
By continuing to use our Services after changes are posted, you agree to the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
📧 logistic@chocotainer.com

Business Name: Chocotainer Sdn. Bhd.
Business Address: Kota Damansara Selangor MY, 22, Jalan TSB 3, Taman Industri Sungai Buloh, 47000 Sungai Buloh
Business Registration No.: 202301004698 (1498617-T)